Explore Our Delivery & Returns Policies
Discover how Threads & Weave ensures a seamless shopping experience with our transparent delivery and return processes.
Delivery Information
We aim to make your shopping experience as smooth as possible. Below is everything you need to know about our delivery process, including lead times, free delivery options, and international shipping policies.
Free Shipping offers
| Region | Minimum Order for Free Delivery |
|---|---|
| 🇬🇧 UK | £100 |
| 🇪🇺 Europe | £250 |
| 🌍 Res of the World | £500 |
Our Highlands, Islands & Northern Ireland delivery services includes the following postcodes: IV3 – IV 56, IV63, BT (ALL), GY (ALL), JE (ALL), KW1 – 17, PA20 – 42, PH19 – 40, PH60, IM (ALL), KY15, KY17, PA60 – PA62, PA 77 – PA78, HS (ALL), ZE (ALL), PH41 – 44, KA27 – 28, PO30 -41.
Free Pick-Up Available
We offer Free Pick-Up from our warehouse for customers who prefer to collect their orders in person.
Pick-Up Address:
Unit 15, Falcon Business Park
Hogwood Industrial Estate
Ivanhoe Road, Finchampstead
Wokingham, RG40 4QQ
Please contact us at [email protected] to arrange a convenient pick-up time.
International Delivery
We deliver worldwide, including to Northern Ireland, Europe, USA, and beyond.
- International orders are shipped on a Delivery Duty Unpaid (DDU) basis. This means the recipient is responsible for paying any local taxes, import duties, and clearance fees that may apply upon delivery.
- If any issues arise with your order during the delivery process, we will contact you directly using the contact details you provide.
Lead Times
- In-Stock Products: Estimated lead time is 1–2 working days for dispatch.
- Custom Products: Lead times may vary significantly based on the nature of the customization.
- Out-of-Stock Items: In rare cases, if an item you’ve purchased is temporarily out of stock, we will notify you immediately by email or phone. In such instances, we may require up to 28 days for delivery.
We always keep you informed every step of the way to ensure transparency. While we strive to meet delivery estimates, please note that compensation is not provided for delays beyond our control.
We are committed to providing a seamless and transparent delivery experience. Should you have any questions or need further clarification, feel free to contact our customer service team.
Easy Returns
Our Hassle-Free Return Process
At Threads & Weave, we understand that sometimes online purchases don’t turn out as expected. If you’re not completely satisfied with your order, we’re happy to help with a return or exchange. Here’s everything you need to know about our returns process.
You can return your purchase within 28 days of receiving it, as long as the item is in its original condition and securely re-packaged.
Please allow extra time for returns processing due to occasional delays. Once your item is received and processed, you will be notified via email, and your refund will be issued.
Refunds are typically processed within 3–5 working days once the return has been received and inspected.
How to Return an Item
We aim to make your shopping experience as smooth as possible. Below is everything you need to know about our delivery process, including lead times, free delivery options, and international shipping policies.
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Step 1: Provide Your Return Information
Send us an email at [email protected] with the following details:
- Your name and order number
- The reason for your return
- Whether you’d like a refund or an exchange
Alternatively, include this information on a piece of paper inside the return package.
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Step 2: Package Your Item Securely
To ensure your return arrives safely and without damage, please follow these steps:
- Use the Original Packaging (if possible): Reuse the packaging your item was delivered in. This is typically designed to provide the best protection for your item.
- Wrap and Protect: Ensure the item is fully wrapped and protected to avoid damage during transit. Use heavy-duty polythene or thick card board box, securely taped, as an alternative if the original packaging is unavailable.
- Seal the Package Securely: Double-check that all sides and openings are properly sealed to prevent dirt, moisture, or damage.
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Step 3: Ship Your Return
We recommend using a tracked and insured service to protect against loss or damage during transit.
- Keep your proof of postage until your return is processed.
- You are responsible for return postage costs.
- Attach the Return Address Label Clearly: Write the return address (below) on the outside of the package or use a pre-printed label if you have one. Ensure it is visible and securely attached.
Return Address:
Unit 15, Falcon Business Park
Hogwood Industrial Estate
Ivanhoe Road, Finchampstead
Wokingham, RG40 4QQ
Delivery & Returns FAQs
Find answers to common questions about our delivery and return policies to ensure a smooth shopping experience at Threads & Weave.
What are the delivery charges for my order?
Delivery charges vary based on your location and the size of the order. You can view the exact shipping cost at checkout before completing your purchase.
How long does delivery take?
- Standard UK Delivery: Typically takes 3–5 business days after dispatch.
- Express UK Delivery: Available at checkout, with delivery within 1–2 business days.
- International Delivery: Delivery times vary depending on your location, the size of the item, and your destination country’s customs procedures.
Is Free Pick-Up Available?
Yes, we offer Free Pick-Up from our warehouse for customers who prefer to collect their orders in person.
Pick-Up Address:
Unit 15, Falcon Business Park
Hogwood Industrial Estate
Ivanhoe Road, Finchampstead
Wokingham, RG40 4QQ
Please contact us at [email protected] to arrange a convenient pick-up time.
Can I track my order?
Yes! You will receive tracking information once your order has been dispatched. Use the provided tracking number to monitor your delivery status.
What is your return policy?
You can return any product within 28 days of delivery for a full refund, provided it is in its original condition. For full details, please read our Returns Policy.
Can I exchange my item??
Yes! If you want to exchange an item for a different size, color, or alternative product, follow the same returns process. Once we receive your return, contact us at [email protected] with your exchange request, and we’ll arrange the new delivery.
What should I do if my item is faulty or damaged?
If your item is faulty or damaged, please contact us immediately at [email protected] with the following details:
- Your order number
- A brief description of the issue
- Photos of the fault or damage (if possible)
We’ll guide you through the return process and prioritize your case for a fast resolution.